At 12malaysia, your privacy is not merely a legal obligation – it is a genuine commitment. We handle every piece of your personal information with care, full transparency, and in accordance with the highest security standards compliant with Malaysia's Personal Data Protection Act (PDPA).
This Privacy Policy ("Policy") describes how 12malaysia ("we", "Platform") collects, uses, stores, and protects your personal information when you use our website, mobile app, and services.
This Policy applies to all individuals who register an account, browse our website, or interact with any 12malaysia service, regardless of the access method used – whether via web browser or our mobile app.
By using the 12malaysia Platform, you give your consent to the collection and processing of your personal data as described in this Policy. If you do not agree with any part of this Policy, you are advised not to use our services.
12malaysia fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all related legislation applicable within Malaysia's jurisdiction. We take this responsibility seriously and continuously review our data handling practices to ensure ongoing compliance.
In operating the platform, we collect several categories of personal data depending on how you interact with our services:
| Data Category | Example Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad number | Mandatory (KYC) |
| Contact Information | Email address, phone number, postal address | Mandatory |
| Financial Data | Bank account number, transaction records | Mandatory |
| Technical Data | IP address, device type, web browser | Automatic |
| Usage Data | Game records, betting history, login activity | Automatic |
| Communication Data | Support conversation records, feedback | Where relevant |
Your personal data is collected through various channels when you use the 12malaysia Platform:
We use the personal data collected for the following purposes, all of which are directly related to providing you with a safe and quality service:
12malaysia does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, we may share your data with certain parties under limited and controlled circumstances:
All third parties that receive your data are required to uphold the same security and privacy standards as our own, and data use is strictly limited to the specific authorised purposes only.
We invest seriously in the best security technologies and practices to protect your personal data from unauthorized access, loss, or accidental disclosure:
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to also take protective measures such as using a strong password and not sharing your login details with anyone.
The 12malaysia website and app use cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of our platform.
Under Malaysia's PDPA and our commitment to user privacy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you.
You may request the correction of inaccurate or incomplete data.
You may request the deletion of your data, subject to legal obligations.
You may object to the processing of your data for direct marketing purposes.
You may request your data in a machine-readable format.
You may request a restriction on data processing under certain circumstances.
In certain circumstances, your personal data may be processed or stored outside Malaysia, particularly when involving international service providers used by our platform. In such cases:
We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law:
Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures.
The 12malaysia platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of anyone under 18 years of age.
If you believe we have inadvertently collected personal data from a child, please contact our team immediately and we will take the necessary steps to delete that information as soon as possible.
12malaysia reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other relevant reasons. We will notify you of any material changes through:
Continued use of the Platform after any changes are published constitutes your acceptance of the updated Policy. We encourage you to review this page periodically.
Privacy is more than a document — it is reflected in every technical and operational decision we make every day.
All data transmitted between your device and our servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions.
Every aspect of our data handling is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA), including KYC and AML requirements.
You have full control over your data – access, correct, or delete your information at any time through your account settings or by contacting us.
We have never and will never sell, rent, or trade your personal data to any third party for their own marketing purposes — this is our promise.
Our infrastructure is monitored 24/7 by our security team. Any suspicious activity is detected and addressed in real time before it can affect your data.
Have concerns about your data privacy? Our support team is available at all times to address any queries or requests related to your data.
Your data is protected, your transactions are secure, and your gaming experience is our priority. Register now and see the difference for yourself.