Terms and Conditions – 12malaysia Platform Usage Guidelines

1 Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the online gaming and sports betting platform operated by 12malaysia ("Platform"). These Terms take effect as soon as you click "Register", complete the registration process, or use any feature or service provided by 12malaysia.

By using the Platform, you confirm that:

• You have read and fully understood these Terms and Conditions;
• You agree to be bound by all provisions stated herein;
• You meet the eligibility requirements set by the Platform;
• You agree to comply with all laws and regulations applicable in your jurisdiction.

If you do not agree with any part of these Terms, you are advised not to use the Platform. 12malaysia reserves the right to amend these Terms at any time, and your continued use of the Platform following such amendments will be deemed acceptance of the revised terms.

2 Account Eligibility and Age Requirements

Use of the 12malaysia Platform is restricted to individuals who meet the following eligibility criteria:

• Minimum age requirement: You must be at least 18 years of age to register and use the Platform.
• Legal capacity: You must have full legal capacity to enter into a binding agreement.
• Prohibited non-residents: You must not be a resident of any region or country where online gambling is legally prohibited.
• One account only: Each player is permitted to hold only one active account. Registration of multiple accounts by a single individual is strictly prohibited.

3 Account Registration and KYC Process

To use the 12malaysia Platform, you are required to register an account and complete the Know Your Customer (KYC) process. The information you provide during registration must be accurate, complete, and up to date.

During registration, you are required to provide:

• Full name as stated on your official identification document;
• Exact date of birth;
• An active and accessible email address;
• A valid Malaysian mobile phone number;
• A strong, unique password for your account.

KYC verification process: 12malaysia reserves the right to request identity verification documents at any time, particularly before processing a first withdrawal or when transaction amounts exceed certain limits. Required documents may include a copy of your national identity card (MyKad), bank statement, or recent utility bill.

Failure to complete the KYC process within the specified timeframe may result in a temporary suspension of your account's withdrawal capability. 12malaysia reserves the right to decline any withdrawal request until identity verification is complete.

4 Deposits, Withdrawals, and Financial Transactions

12malaysia supports a range of local Malaysian payment methods to make your transactions convenient. All financial transactions are subject to the following policies:

Deposits:

• Minimum and maximum deposit limits are set according to the selected payment method;
• Successful deposits are processed instantly and credited to your account balance;
• 12malaysia does not charge fees for deposits; however, payment service providers may impose their own charges;
• Deposits may only be made using a payment method registered in your own name; third-party deposits are strictly prohibited.

Withdrawal:

• Withdrawal requests are processed within 15 to 60 minutes for local payment methods;
• The minimum withdrawal amount is RM 50 per transaction;
• Withdrawals are only permitted to a bank account or e-wallet registered under the same name as the 12malaysia account holder;
• 12malaysia reserves the right to request additional verification before processing withdrawals that exceed specified limits;
• All deposited funds must be wagered at least once before a withdrawal can be processed, unless otherwise stated.

5 Bonuses, Promotions, and Wagering Requirements

12malaysia offers a wide range of bonuses and promotions for both new and existing members. Each promotional offer is subject to its own specific terms and conditions as stated on the relevant promotions page. The following general guidelines apply to all bonuses:

• The welcome bonus may only be claimed once per new player;
• All bonuses are subject to wagering requirements that must be met before a withdrawal can be made;
• Wagering requirements are calculated based on the bonus amount received, unless otherwise stated;
• Not all games contribute equally towards wagering requirements – full details are stated in each promotion's terms;
• 12malaysia reserves the right to withdraw, modify, or cancel any bonus without prior notice;
• Misuse of the bonus system, including the use of multiple accounts to claim bonuses, will result in account closure and forfeiture of all bonus funds.

6 Game Rules and Integrity

12malaysia provides a wide variety of games including slots, Live Casino, poker, and table games. All games use independently audited Random Number Generators (RNG) to ensure fairness and transparency. The following rules apply to all gaming activity on the Platform:

• Each game has its own specific rules, which can be accessed through the respective game interface;
• Game results are final and cannot be disputed once a round is completed;
• Any technical disruption during an active game will be resolved fairly based on system logs;
• Players are prohibited from using automated software, bots, or any method that provides an unfair advantage;
• Any attempt to exploit bugs or software vulnerabilities must be reported to 12malaysia and must not be used for personal gain.

12malaysia reserves the right to void any winnings obtained through fraudulent, unfair means, or by exploiting system vulnerabilities, and to pursue appropriate legal action against the players involved.

7 Sports Betting and Odds

The 12malaysia Sports Betting section offers a wide range of wagering options covering various sports and leagues worldwide, including the Malaysia Super League. The following specific terms apply to sports betting:

• All bets are considered valid once confirmed by the system and funds have been deducted from the account balance;
• Displayed odds are real-time and subject to change until a bet is confirmed;
• Bets accepted at incorrect odds due to a technical error may be voided by 12malaysia;
• Match results used for bet settlement are based on official results announced by the relevant governing body;
• Bets placed on postponed or cancelled matches or events will be settled in accordance with the rules established for the relevant sport;
• Minimum and maximum betting limits vary by sport, league, and bet type.

8 Player Responsibilities

As a 12malaysia player, you have personal responsibilities that must be observed at all times:

• Account security: You are solely responsible for maintaining the confidentiality of your password and account login details;
• Account activity: All activity that occurs in your account is your responsibility, including cases of unauthorized access that were not reported in a timely manner;
• Latest information: You must update your personal information should any changes occur;
• Responsible gaming: You are responsible for ensuring that your gaming activity does not negatively impact your financial or mental well-being;
• Use of personal funds: You may only use your own personal funds to make deposits; playing with third-party funds is not permitted;
• Reporting suspicious activity: You are required to report any suspicious activity or unauthorized transactions to our support team promptly.

9 Account Closure, Suspension, and Termination

12malaysia reserves the right to suspend or close a player's account at any time for the following reasons:

• Violation of any provision in these Terms and Conditions;
• Fraud, abuse, or misuse of the bonus system;
• Submission of false identity verification or inaccurate information;
• Use of automated software or bots;
• Money laundering activity or suspected illegal transactions;
• A self-exclusion request from the player themselves.

Players who wish to voluntarily close their account may contact our customer support team. Valid account balances will be returned to the player after all required checks are completed, subject to no outstanding liabilities.

10 Limitation of Liability and Disclaimer

The 12malaysia Platform is provided on an "as-is" basis. While we strive to keep the Platform available and functioning at all times, we cannot guarantee uninterrupted availability. The following liability limitations apply:

• 12malaysia is not liable for any losses caused by technical disruptions beyond our control;
• We are not liable for any indirect, consequential, or punitive losses arising from the use of the Platform;
• Our liability is limited to the amount of your active account balance at the time of the relevant incident;
• Players are solely responsible for ensuring a stable internet connection while playing.

11 Platform Security and Privacy Policy

12malaysia uses 256-bit SSL encryption technology to protect all your transactions and personal information. We comply with the requirements of Malaysia's Personal Data Protection Act (PDPA) in handling all player personal data.

Your personal information is collected, processed, and stored in accordance with our detailed Privacy Policy. You have the right to access, correct, and request deletion of your personal data, subject to applicable legal obligations.

For more information on how we handle your personal data, please refer to Privacy Policy ours in full.

12 Amendments to Terms and Governing Law

12malaysia reserves the right to amend, update, or replace these Terms and Conditions at any time without prior notice. Such amendments take effect immediately upon publication on this website.

It is your responsibility to review this page periodically to stay informed of the latest applicable terms. Your continued use of the Platform following any amendments constitutes your acceptance of the revised terms.

These Terms and Conditions are governed and interpreted in accordance with applicable laws. Any dispute arising from or related to these Terms will first be resolved through 12malaysia's internal process before being referred to the relevant authorities.